Refunds policy

Returns

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6663 reviews
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Brilliant quality coat.

Brilliant quality coat fits perfect will definitely be back soon..

Peters man bag

Love it just the job. Lovely leathery smell. Thank you

Fun design & good functionality

Good sized bag in high quality leather and an uncommon color. It is brown, but not the common tan brown, but rather a chocolate color which looks very sophisticated. While the bag is not cheap, it is way more affordable than designer stuff. It also looks more elegant as it doesn't have the garish branding that sometimes accompanies designer bags. Solid purchase.

Quality

As per the title this jacket is pure quality! Great style, fit and so clmfortable.

Beautiful purse sadly returning as too big for my bag.

Quality bag.

Excellent leather cross body bag
Just the right size for all travel documents & mobile phone I highly recommend this bag

Very nice quality thanks

Replacing My Ten Year Old Visconti Bag.

I’m Really Impressed With This Bag Very Cleverly Designed & Sturdy!

Lovely bag snd very prompt delivery

Gorgeous leather jacket

I had ordered leather trousers which sadly did not fit my bum but was so impressed by the customer service I had kept my eye on this jacket, it arrived promptly and is such a beautiful soft leather, it goes with pretty much everything!

Ladies Crossover Bag

Came quickly. Well wrapped. Product as advertised. Sturdy leather. Nice colour. I am very pleased with the bag.

Very pleased with this hat. It's a nice shape and the leather has a lovely buttery quality whilst still being robust. Recommended.

Coolest Jacket Ever 😎

Absolutely love the jacket. The quality and style is just amazing. I’m so glad I found this as I literally love it!

Lovely

Really lovely bag and purse. A birthday gift. Leather is so soft. Delivered Really quick.

Not my first jacket from this company. Unlikely to be my last. Delivered on time as promised and excellent quality at the price point. I disagree with those saying the jacket "doesn't work" with the detachable collar taken off. The studs are invisible with the collar down. Very satisfied overall.

Black box Harrington jacket

Nice lightweight jacket.Soft leather.Fits true to size.Overall pleased.

Leather backpack

Lovely backpack. Perfect size, roomy inside and several pockets outside too. Would definitely recommend.

Can’t fault it lovely soft leather glad i went 1 size bigger fits perfect thats 2 jackets ive had off them .

nice soft leather wallet it was a present for my son he loves it

great wallet leather is soft

Too Big

It’s a fantastic jacket - but too big for me. We have returned it for you to replace with a small. I have also changed the delivery address. Thank-you

Barcelona Bum Bag

Terrific, although it could be a touch larger,
to comfortably accommodate phone and passport etc.

As expected

Good quality leather, fits well and looks good.

Mens crossover bag

The bag was maybe a bit smaller than what I expected , but I am pleased with the bag , and the quality . Maybe on the website if you provided measurements it would be helpful . But I am well pleased with the bag , and swift delivery. Thanks j veighey